Bureau of Customs

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    Date: 2023-10-08 10:29:07.046107

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    Date: 2023-10-09 16:07:12.714215

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Anti-Terrorism Certificate for Foreign Country

Requested from BOC by C. Canlas at 10:29 AM on Oct 08, 2023.
Purpose: Verification of Package
Date of Coverage: 09/07/2023 - 10/08/2023
Tracking no: #BOC-778762150530

Canlas 10:29 AM, Oct 08, 2023 

Hi

I would like to verify my package that was on hold since September 07, 2023. I was asked to provide an anti terrorism certificate for foreign currency for the money the was apparently found in my package. Also the courier service is asking me to pay 10,000 pesos. Can I also verify the courier service - the name is GlobeXpress Courier Service. My tracking number is WPC013697650896-CARGO.

Hoping for your fast response.

Thank you.

Officer 04:07 PM, Oct 09, 2023 

October 9, 2023

Dear Cheia Mari Canlas,

Greetings!

Thank you for your request dated Oct 08, 2023 10:29:07 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Anti-Terrorism Certificate for Foreign Country.

Response to Request

Please be informed that the Bureau of Customs does not accept payment through GCASH, Personal Bank Account or any Money Remittance and also the bureau's personnel does not directly communicate through phone call or text message to the consignee/recipient. Upon verification, we affirm that this is a scam. We suggest you should not give away money as your package does not really exist. For complaints against online scam, it is advisable that you may have this matter directly coordinated with the PNP Anti Cybercrime Group (PNP-ACG), for appropriate action. Please see below links/contacts.

OFFICE ADDRESS:
Anti-Cybercrime Group Building
Col. Lagman St., Bagong Lipunan Camp Crame,
Quezon City, Metro Manila, Philippines 1100

CONTACT NUMBERS:
Complaint Action Center / Hotline: 09985988116

Facebook: https://www.facebook.com/anticybercrimegroup

Email
pnp.anticybercrimegroup@gmail.com
infoacg@pnp.gov.ph

Please check the links below for your guidance.
http://customs.gov.ph/scam-alert/ 
http://customs.gov.ph/alamin-love-scam-online/
https://www.facebook.com/BureauOfCustomsPH/videos/2146986512215787/ 


Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commissioner Bienvenido Y. Rubio at boc.cares@customs.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

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