Bureau of Customs

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    Date: 2023-07-15 11:44:24.944846

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    Date: 2023-07-17 12:08:36.603089

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    Date: 2023-07-17 04:35:22.399843

Package with large sum of money

Requested from BOC by K. Loyola at 11:44 AM on Jul 15, 2023.
Purpose: Verification
Date of Coverage: 07/15/2023 - 07/15/2023
Tracking no: #BOC-828082760532

Loyola 11:44 AM, Jul 15, 2023 

Hi po

May nag message po sa aking WhatsApp account about sa Package na dumating 7/15/2023 sa BOC, pinagbayad po ako ng P 10,000, para sa Import Duties, Delivery Charges, Clearance Charges, and overweight Charges, pinagbayad po ako thru Gcash under the name of ELSA BONAOBRA GCash # 09269994373
Nagmessage po ulit na sa akin ang sabi ay may nakita daw sila nung scan ng package na may laman malaking halaga ng pera sa loob at hinihingian ulit ako ng P 15,000 para dw po sa clearance at sa anti terrorism certificate.
Hindi na po ako nagbayad ng 15,000 pesos dahil nagtaka na po ako.

Officer 12:08 PM, Jul 17, 2023 

July 17, 2023

Dear Kathrina Loyola,

Greetings!

Thank you for your request dated Jul 15, 2023 11:44:24 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Package with large sum of money.

Response to Request

Your FOI request is approved. I enclose a copy the information you requested.

Please be informed of the following:
1. The Bureau of Customs does not collect payment (of customs duties and taxes) thru a personal bank account, money remittance/transfer and GCash.
2. Customs officers do not directly communicate (thru phone call, text message, or email) with parcel recipient/s to inform them that their parcel has been held, and that a certain amount of money should be paid (thru bank deposit or money transfer) for the release of their parcel.

Please check the links below for your guidance.
http://customs.gov.ph/scam-alert/
http://customs.gov.ph/alamin-love-scam-online/
https://www.facebook.com/BureauOfCustomsPH/videos/2146986512215787

For complaints against online scam, it is advisable that you may have this matter directly coordinated with the PNP Anti Cybercrime Group (PNP-ACG), for appropriate action. Kindly file a complaint through this link:

https://acg.pnp.gov.ph/eComplaint/

Please see below for other contacts and addresses:

PNP Anti-Cybercrime Group:
Hotline number: (02) 723-0401 (loc. 7491)
Viber Numbers: 0915-589-8506/0966-627-1257
Facebook: https://www.facebook.com/anticybercrimegroup
Office address: Anti-Cybercrime Group Building, Col. Lagman St., Bagong Lipunan Camp Crame, Quezon City, Metro Manila, Philippines 1100.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commissioner Bienvenido Y. Rubio at boc.cares@customs.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

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