Bureau of Customs

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2021-12-13 15:30:59.180301

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2021-12-14 13:50:56.709695

  • REQUEST SUCCESSFUL

    Your request was successful

    Date: 2021-12-15 15:45:07.152762

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Tracking my package

Requested from BOC by I. Rañola at 03:30 PM on Dec 13, 2021.
Purpose: To know about anti terrorist certificate
Date of Coverage: 12/13/2021 - 12/13/2021
Tracking no: #BOC-833424562698

Rañola 03:31 PM, Dec 13, 2021

I am IMEE RAÑOLA I have a package from Mr. Chang Mario Jae South Korea.. But the RMICos ask money 5000 before they deliver.. So ipay 5000 then they scanned it they saw a money so the rmicos ask money for the anti terrorist certificate... 7000 php can you please help me

Officer 01:50 PM, Dec 14, 2021

December 14, 2021

Dear Imee Rañola,

I refer to my letter of Dec 13, 2021 03:30:59 PM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Tracking my package.

In order for us to work further on your request, we need more information from you regarding your query. May we know the mode of payment of the said charges ? Is it thru money remittance or personal bank account ?  You may use the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEEJPQy04MzM0MjQ1NjI2OTgM, for request with ticket number #BOC-833424562698, to respond.

During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Mar 08, 2022 05:49:02 AM, your request will be closed.

We hope to hear from you at the soonest possible time.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

Rañola 06:06 PM, Dec 14, 2021

I send money thru GCash.. Then they ask me for anti terrorist certificate so I don't have they ask me again money 7000php to get my package delivered

Officer 03:45 PM, Dec 15, 2021

December 15, 2021

Dear Imee Rañola,

Greetings!

Thank you for your request dated Dec 13, 2021 03:30:59 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Tracking my package.

Response to Request

Please be informed that the Bureau of Customs does not accept payment through a personal bank account or any money remittance and also the bureau's personnel does not directly communicate through phone call or text message to the consignee/recipient. Upon verification, we affirm that this is a scam. We suggest you should not give away money as your package does not really exist. For complaints against online scam, it is advisable that you may have this matter directly coordinated with the PNP Anti Cybercrime Group (PNP-ACG), for appropriate action. Please see below links/contacts.

OFFICE ADDRESS:
Anti-Cybercrime Group Building
Col. Lagman St., Bagong Lipunan Camp Crame,
Quezon City, Metro Manila, Philippines 1100

CONTACT NUMBERS:
Complaint Action Center / Hotline: 09985988116

Tel: +63 (02) 414-1560

Fax: +63 (02) 414-2199

Facebook: https://www.facebook.com/anticybercrimegroup

Email
pnp.anticybercrimegroup@gmail.com
infoacg@pnp.gov.ph


Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commissioner, Rey Leonardo B. Guerrero. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

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