Bureau of Customs

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2022-04-28 11:49:53.667001

  • PROCESSING REQUEST

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  • REQUEST SUCCESSFUL

    Your request was successful

    Date: 2022-04-29 15:27:07.446695

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Package on hold (SHERYL OPAMIN)

Requested from BOC by S. OPAMIN at 11:49 AM on Apr 28, 2022.
Purpose: BUREAU OF CUSTOM CLARIFICATION
Date of Coverage: 04/24/2022 - 04/28/2022
Tracking no: #BOC-131827777888

OPAMIN 11:49 AM, Apr 28, 2022 

Hi I would like to request additional information with regards to this matter.

1.) Is Eastern Shippers legit courier?

2.) Someone send me a package with tracking number  ES-5372GFC that is on hold saying it has a big currency inside.
http://www.easternshippers.com/index.php

3.) Who will issue anti money laundering certificate and anti terrorist certificate for us to complete the transaction?

4.) If it is kind of internet fraud? What will I do?

thank you and God bless

Officer 03:27 PM, Apr 29, 2022 

April 29, 2022

Dear SHERYL OPAMIN,

Greetings!

Thank you for your request dated Apr 28, 2022 11:49:53 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Package on hold (SHERYL OPAMIN).

Response to Request

Your FOI request is approved. I enclose a copy of [some/most/all] of the information you requested.

Please be informed of the following: 
1. The Bureau of Customs does not collect payment (of customs duties and taxes) thru a personal bank account or money remittance/transfer. 
2. Customs officers do not directly communicate (thru phone call, text message, or email) with parcel recipient/s to inform them that their parcel has been held, and that a certain amount of money should be paid (thru bank deposit or money transfer) for the release of their parcel. 

For further assistance on your concern you may email us at boc.cares@customs.gov.ph. 
 
Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Rey Leonardo B. Guerrero. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

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