Bureau of Customs

Officer 12:25 PM, Jul 04, 2023

July 4, 2023

Dear May Ednalou Domantay,

I refer to my letter of Jul 04, 2023 05:38:16 AM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for International Monetary Fund & Overstaying Payment for my Parcel.

In order for us to work further on your request, we need more information from you regarding your query.

Kindly provide us the tracking number and courier. Is someone asking you to pay? What kind of fees and through what mode of payment?

You may use the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEEJPQy0yMDEwNzI0Nzg0NTEM, for request with ticket number #BOC-201072478451, to respond.

During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Sep 26, 2023 04:17:19 AM, your request will be closed.

We hope to hear from you at the soonest possible time.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

Officer 03:03 PM, Jul 05, 2023

July 5, 2023

Dear May Ednalou Domantay,

Greetings!

Thank you for your request dated Jul 04, 2023 05:38:16 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for International Monetary Fund & Overstaying Payment for my Parcel.

Response to Request

Your FOI request is approved. I enclose a copy of the information you requested.

Upon checking the List of Accredited Non-Vessel Operating Common Carriers (NVOCCs), International Freight Forwarders (IFFs) and Domestic Freight Forwarders (DFFs),  Sdl Delivery $ Logistics is not included in the DTI's list. You may see the list https://dtiwebfiles.s3.ap-southeast-1.amazonaws.com/FTEB-BLAD/Accredited+SFFs/FTEB_List+of+Accredited+NVOCC%2C+IFF+and+DFFs_31May2023.pdf

Please be advised that the Bureau of Customs does not accept payments through personal bank accounts, money remittances, and GCash and its officers does not deal directly with the clients. 

For complaints against online scam, it is advisable that you may have this matter directly coordinated with the PNP Anti Cybercrime Group (PNP-ACG), for appropriate action. Kindly file a complaint through this link:

https://acg.pnp.gov.ph/eComplaint/

Please see below for other contacts and addresses:

PNP Anti-Cybercrime Group:
Hotline number: (02) 723-0401 (loc. 7491)
Viber Numbers: 0915-589-8506/0966-627-1257
Facebook: https://www.facebook.com/anticybercrimegroup
Office address: Anti-Cybercrime Group Building, Col. Lagman St., Bagong Lipunan Camp Crame, Quezon City, Metro Manila, Philippines 1100.

Please check the links below for your guidance.
http://customs.gov.ph/scam-alert/
http://customs.gov.ph/alamin-love-scam-online/
https://www.facebook.com/BureauOfCustomsPH/videos/2146986512215787

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Hon. Bienvenido Y. Rubio at boc.cares@customs.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer