Bureau of Customs

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    Date: 2022-05-14 17:54:34.432211

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    Date: 2022-05-19 16:18:56.459859

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Parcel on hold

Requested from BOC by N. Jalos at 05:54 PM on May 14, 2022.
Purpose: Seeking for help
Date of Coverage: 05/09/2022 - 05/14/2022
Tracking no: #BOC-229065870725

Jalos 05:54 PM, May 14, 2022 

Hi i would like to request additional information with regards to this matter.

1. Is WorldWide courier service is a legit delivery service?

2. I'm  expecting my parcel last May 9, 2022  was on hold due to foreign currency. And I pay 300$ for the anti terrorism certificate through G-cash bank transfer. 

3.  They will not deliver my parcel due to delayed payment but I was not delayed

4. And now they are blackmailing me that they will send my parcel to the orphanage if I will not pay the additional payment of 3000

5. What will i do?

Officer 04:18 PM, May 19, 2022 

May 19, 2022

Dear Nica Jalos,

Greetings!

Thank you for your request dated May 14, 2022 05:54:34 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Parcel on hold.

Response to Request

Please be informed that the Bureau of Customs does not accept payment through a personal bank account or any money remittance and also the bureau's personnel does not directly communicate through phone call or text message to the consignee/recipient. Upon verification, we affirm that this is a scam. We suggest you should not give away money as your package does not really exist. For complaints against online scam, it is advisable that you may have this matter directly coordinated with the PNP Anti Cybercrime Group (PNP-ACG), for appropriate action. Please see below links/contacts.

OFFICE ADDRESS:
Anti-Cybercrime Group Building
Col. Lagman St., Bagong Lipunan Camp Crame,
Quezon City, Metro Manila, Philippines 1100
CONTACT NUMBERS:
Complaint Action Center / Hotline: 09985988116
Tel: +63 (02) 414-1560
Fax: +63 (02) 414-2199
Facebook: https://www.facebook.com/anticybercrimegroup
Email
pnp.anticybercrimegroup@gmail.com
infoacg@pnp.gov.ph

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commissioner, Rey Leonardo B. Guerrero. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

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