Bureau of Customs

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    Date: 2022-09-08 17:32:30.473780

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    Date: 2022-09-09 15:33:55.801239

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Parcel on hold and threatening me they will call the police if I can't pay

Requested from BOC by E. Tal at 05:32 PM on Sep 08, 2022.
Purpose: Help! Threatening me to the police!
Date of Coverage: 09/07/2022 - 09/08/2022
Tracking no: #BOC-248620717986

Tal 05:32 PM, Sep 08, 2022 

1. Is World Best Global Logistics  legit? 
I send my money to: ELJOY MABAYLO via gcash 09363729370

2. A friend of mine from korea send me a package with tracking number WBGL0065696 that is on hold, the carrier saying it has a big currency inside and need to pay 30k pesos for ANTI-TERRORIST CERTIFICATE to release.

3. I already paid the custom fee, shipping fee and import tax that cost 10k pesos via gcash but they told me I need to pay 30k pesos to complete the transaction.

4. Is this kind of internet fraud? How do I get back my money? They threatening me that the police will get inlove.

Tal 10:27 PM, Sep 08, 2022 

Kindly see attached message

Officer 03:33 PM, Sep 09, 2022 

September 9, 2022

Dear E Tal,

Greetings!

Thank you for your request dated Sep 08, 2022 05:32:30 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Parcel on hold and threatening me they will call the police if I can't pay.

Response to Request

Please be informed that the Bureau of Customs does not accept payment through a personal bank account or any money remittance and also the bureau's personnel does not directly communicate through phone call or text message to the consignee/recipient. Upon verification, we affirm that this is a scam. We suggest you should not give away money as your package does not really exist. For complaints against online scam, it is advisable that you may have this matter directly coordinated with the PNP Anti Cybercrime Group (PNP-ACG), for appropriate action. Please see below links/contacts.
OFFICE ADDRESS:
Anti-Cybercrime Group Building
Col. Lagman St., Bagong Lipunan Camp Crame,
Quezon City, Metro Manila, Philippines 1100
CONTACT NUMBERS:
Complaint Action Center / Hotline: 09985988116
Tel: +63 (02) 414-1560
Fax: +63 (02) 414-2199
Facebook: https://www.facebook.com/anticybercrimegroup
Email
pnp.anticybercrimegroup@gmail.com
infoacg@pnp.gov.ph

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Acting Commissioner Yogi Filemon L. Ruiz. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Let us know what you think with our service and which area/s can be improved by answering the SURVEY form. Kindly open below link to access the form. 
https://docs.google.com/forms/d/e/1FAIpQLScdARfc7WRfL-jw9k6FGm2k8EDqKxMN0-3a6nJFVYjq74_WOw/viewform

Thank you.


Respectfully,

FOI Receiving Officer
FOI Receiving Officer

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