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    Date: 2023-08-01 21:12:58.866456

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    Date: 2024-01-24 18:45:29.277964

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Complainfor Moca Moca Lending App for too much high interest rates

Requested from CIC by N. Pelembergo at 09:12 PM on Aug 01, 2023.
Purpose: To clear my remaining balances in Moca Moca which had been already paid.
Date of Coverage: 07/12/2023 - 08/01/2023
Tracking no: #CIC-596806461512

Pelembergo 09:13 PM, Aug 01, 2023 

Hi!  I would like to ask for help on my balances with the Moca Moca lending app,  I'd already paid the whole amount with interest,  but then I'd still have the remaining balances reflected on my app.  I only received 3000 pesos last July 12, 2023, then I settled my account on Aug. 1, 2023, for the amount of 4620 but then there are still balances reflected on my app,  for the amount of 210 and 2310 pesos that will l due this August 8, 2023. Is this kind of interest still right?


January 24, 2024

Dear Novielyn Pelembergo,

Greetings!

Thank you for your request dated Aug 01, 2023 09:12:58 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Complainfor Moca Moca Lending App for too much high interest rates.

Response to your request

The Credit Information Corporation (“CIC”) does not tolerate or condone illegal activities of any of its Submitting Entities. Further, please be informed that:
●        The CIC does not collect debt payments;
●        The CIC does not send payment notices in any form on behalf of any company;
●        The CIC does not issue a negative credit report nor blacklist ‘delinquent’ borrowers in its database;
●        The CIC does not resolve negative debt issues between the lender and borrower; 
●        The CIC does not ask any borrower directly for any information; and
●        The CIC does not provide any kinds of loan.



To report any illegal activities or unfair debt collection practices of any online lending applications or online lending platforms (“OLA/ OLP”) you may file a formal complaint to the Securities and Exchange Commission.


If you are experiencing any form of violation of your Data Privacy Rights, you may contact the following government agencies:

National Privacy Commission (NPC) via complaints@privacy.gov.ph;

Philippine National Police Anti-Cybercrime Group via acg@pnp.gov.ph and pnpacgcfcu@gmail.com;

National Bureau of Investigation Cybercrime Division via their official Facebook page; 
and

Department of Justice – Office of Cybercrime via cybercrime@doj.gov.ph.

Respectfully,


FOI Receiving Officer

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