Macapugay 11:05 PM, May 12, 2021
Hi! I would like to verify if I have any adverse findings because my credit card application was declined. I already have an active credit card (no cancelled cards) and active personal/car loans. In this regard, I would like to check why my recent credit card application was disapproved. I want to fix the issue if there is at the soonest possible time because I am planning to apply for a home loan in the near future. Thank you
Liwanag 10:08 PM, May 21, 2021
May 21, 2021
Dear Marriane May,
Thank you for your request dated May 12, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch your credit report.
We are pleased to inform you that one of our accredited credit bureaus, CIBI Information Inc., recently launched the CIBI App where you may get a copy of your credit report and credit score online.
For mobile phone users, just download the CIBI App via the Google Play Store.
For desktop users, you may access the app via your web browser at https://cibiapp.cibi.com.ph/#/login.
You should be able to access these apps if you are located in the Philippines.
Register by entering your personal and contact information and creating a username with password. You would also be asked to upload the following:
1. One primary ID (SSS, GSIS, TIN, UMID, and driver’s license)
2. One secondary ID (Passport, PRC ID, IBP ID, OWWA ID, senior citizen’s ID, voter’s ID, digitized postal ID, SSS ID, and GSIS e-Card)
Finally, you may schedule an appointment for online character verification via video call from Mondays to Fridays, 8:30 AM to 5:30 PM.
CIBI will send you a confirmation email, together with guidelines for the character verification process. You may also view the steps here.
We appreciate your support. Please feel free to email us should you have further questions.
We likewise encourage you to visit our website (https://www.creditinfo.gov.ph/) and follow us on Facebook (https://www.facebook.com/creditinfo.gov.ph/) for updates.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster11222017130000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEENJQy02NzExOTAwNTgzNjIM, for request with ticket number #CIC-671190058362.
Thank you.
Respectfully,
FOI Officer
Valencia 03:00 PM, May 25, 2021
May 25, 2021
Dear Marriane May Macapugay,
Greetings!
Thank you for your request dated May 12, 2021 11:05:35 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
We hope you were able to request for your credit report with credit score through the CIBI App as advised. CIBI Information Inc. is our accredited credit bureau that provides consumer credit report with credit score as value-added service.
We likewise encourage you to visit our website (https://www.creditinfo.gov.ph/) and follow us on Facebook (https://www.facebook.com/creditinfo.gov.ph/) for updates. You may also email us at cichelpdesk@creditinfo.gov.ph.
Thank you.
Respectfully,
RODNEY ROY A. VALENCIA
FOI Decision Maker
