Angeles 09:59 AM, Apr 30, 2021
CIC
Helpdesk with Transaction Number 24240000001463
I requested my credit information last
February. Though I have had a credit record with since 2017, CIC has failed to produce my credit score. Bank has already forwarded my records to them but CIC has not updated nor replied for WEEKS for any resolution. This is on top of not being proactive in my dispute for the score they have already provided.
Liwanag 01:51 PM, May 05, 2021
May 5, 2021
Dear Don Kristopher,
Thank you for your request dated Apr 30, 2021 09:59:25 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Credit Report.
We are pleased to inform you that one of our accredited credit bureaus, CIBI Information Inc., recently launched the CIBIApp where you may get a copy of your credit report and credit score online.
For mobile phone users, just download the CIBIApp via the Google Play Store.
For desktop users, you may access the app via your web browser at https://cibiapp.cibi.com.ph/#/login.
You should be able to access these apps if you are located in the Philippines.
Register by entering your personal and contact information and creating a username with password. You would also be asked to upload the following:
1. One primary ID (SSS, GSIS, TIN, UMID, and driver’s license)
2. One secondary ID (Passport, PRC ID, IBP ID, OWWA ID, senior citizen’s ID, voter’s ID, digitized postal ID, SSS ID, and GSIS e-Card)
Finally, you may schedule an appointment for online character verification via video call from Mondays to Fridays, 8:30 AM to 5:30 PM.
CIBI will send you a confirmation email, together with guidelines for the character verification process. You may also view the steps here.
We appreciate your support. Please feel free to email us should you have further questions.
We likewise encourage you to visit our website (https://www.creditinfo.gov.ph/) and follow us on Facebook (https://www.facebook.com/creditinfo.gov.ph/) for updates.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEENJQy04NzUyNTQzNDY3MDEM, for request with ticket number #CIC-875254346701.
Thank you.
Respectfully,
FOI Officer
Valencia 07:50 PM, May 05, 2021
May 5, 2021
Dear Don Kristopher Angeles,
Greetings!
Thank you for your request dated Apr 30, 2021 09:59:25 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
We hope you were able to request for your credit report with credit score through the CIBI App as advised. CIBI Information Inc. is our accredited credit bureau that provides consumer credit report with credit score as value-added service.
We likewise encourage you to visit our website (https://www.creditinfo.gov.ph/) and follow us on Facebook (https://www.facebook.com/creditinfo.gov.ph/) for updates. You may also email us at cichelpdesk@creditinfo.gov.ph.
Thank you.
Respectfully,
RODNEY ROY A. VALENCIA
FOI Decision Maker
