Credit Information Corporation

January 25, 2024

Dear Ayleen Lawante,

Greetings!

Thank you for your request dated Oct 06, 2022 10:00:14 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Request: You asked for information from CIC

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have the information you have requested. 

To report any illegal activities or unfair debt collection practices of any online lending applications or online lending platforms (“OLA/ OLP”) you may file a formal complaint to the Securities and Exchange Commission.

If you are experiencing any form of violation of your Data Privacy Rights, you may contact the following government agencies:

National Privacy Commission (NPC) via complaints@privacy.gov.ph;

Philippine National Police Anti-Cybercrime Group via acg@pnp.gov.ph and pnpacgcfcu@gmail.com;

National Bureau of Investigation Cybercrime Division via their official Facebook page; 
and

Department of Justice – Office of Cybercrime via cybercrime@doj.gov.ph.

For further assistance you may review the FAQ section of the eFOI site: https://pcoomaster01262018170000-dot-efoi-ph.appspot.com/help.

Your right to request a review
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       If you are dissatisfied with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to our President and CEO, Ben Joshua Baltazar at cichelpdesk@creditinfo.gov.ph with the following subject head: [CIC - EFOI Request Review].

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and notify you of the result within 30 calendar days from the date when we receive your review request.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Thank you.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Respectfully,


FOI Receiving Officer