Department of Foreign Affairs

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    Date: 2024-01-25 23:31:06.679781

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    Date: 2024-01-26 07:51:53.166709

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Request to refund canceled appointment.

Requested from DFA by Y. JUNG at 11:31 PM on Jan 25, 2024.
Purpose: Request of refund in order to pay for a new rescheduled appointment.
Date of Coverage: 01/23/2024 - 01/25/2024
Tracking no: #DFA-477327024608

JUNG 11:31 PM, Jan 25, 2024 

Hi, I would like to request a refund for my cancellation of an appointment through Maya. I have canceled my appointment in order to re-schedule, but during my process of re-scheduling, there is no visible option of a re-schedule button on the website so I had to cancel it to re-schedule my appointment. 

During the process of choosing another date of appointment, it seems to be that there would be a payment again, and I thought that the previous appointment that I have cancelled would be refunded. 

Sincerely yours,
Jung, Yun Sun M.

Please contact me on my email: yunsunjung19@gmail.com

JUNG 11:36 PM, Jan 25, 2024 

To follow up here is my appointment code: 00092024021500575


January 26, 2024

Dear YUN SUN,

Greetings!

Thank you for your request dated Jan 25, 2024 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Request to refund canceled appointment..

Response to your request

Please be advised that your request cannot be categorized as an FOI request. 

As mentioned in the Terms and Conditions on the DFA Passport Appointment website, all fees are non-refundable and fees shall be forfeited for applicants who cancel their appointment. 

For more information, you may wish to contact the Office of Consular Affairs at (02) 8-836-7745 or (02) 8-836-7747 or via oca.passport@dfa.gov.ph.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to opcd.div2@dfa.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
FOI Receiving Officer
FOI Officer

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