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    Date: 2022-02-08 10:51:44.056232

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    Date: 2022-02-08 13:12:12.814372

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Query regarding passport application process and procedures

Requested from DFA by k. coronel at 10:51 AM on Feb 08, 2022.
Purpose: Query
Date of Coverage: 02/08/2022 - 02/08/2022
Tracking no: #DFA-728239666398

coronel 10:51 AM, Feb 08, 2022 

Hello! I would like to inquire about the following information regarding the passport application process and procedures:
1. What are the mandated days set by DFA or any pertinent laws in addressing and replying to complaints from individuals in relation to passport applications?
2. How does an individual report errors or bugs in the DFA website related to a passport application? There are bugs, such as being unable to select "Provinces" in the payment section, email confirmations not being sent, and email attachments being sent that can’t be opened or accessed for unknown reasons.


February 8, 2022

Dear keinth,

Greetings!

Thank you for your request dated Feb 08, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Query regarding passport application process and procedures.

Response to your request

Please be advised that your request cannot be categorized as an FOI request. You may wish to contact the Office of Consular Affairs at (02) 8-836-7745 or (02) 8-836-7747 or via oca.passport@dfa.gov.ph.

For further information on the availment of courtesy lane/ passport appointment, you may read
through this link: 

https://www.passport.gov.ph/requirements/courtesy-lane

Thank you.
Respectfully,

FOI Officer

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