Department of Foreign Affairs

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  • REQUEST SUBMITTED

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    Date: 2020-01-09 21:47:09.512410

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    Date: 2020-01-15 07:58:10.461029

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    Date: 2020-01-15 08:00:40.269881

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The unfair treatment of personnel of DFA Robinson Gensanregarding passport requirements.

Requested from DFA by R. Tulio at 09:47 PM on Jan 09, 2020.
Purpose: The personnel wether Fortunate or unfortunate should treat all applicants equally.
Date of Coverage: 01/09/2020 - 01/09/2020
Tracking no: #DFA-143906642465

Tulio 09:47 PM, Jan 09, 2020 

Hi ma'am I would like to report the DFA Robinson Gensan of their unequal treatment.We came from cotabato since we want to rush our passport application,we choose to have schedule to the nearest DFA bcoz cotabato DFA has no slot.Althoughs it's hardr us to travel 5hrs going gensan we take a risk in order that our money will not be wasted.We pay the regular passport fee for 950.00.We have successfully online appointme together with complete requirements and valid ID's.One of the personnel on step 2 suddenly disqualified us bcoz our valid ID is lacking supposed we have postal ID and voters,NBI as

Tulio 10:00 PM, Jan 09, 2020 

Please help us to address our problem sir/maam.Because as applicant from cotabato it hard for us to travel 5hours expecting that our passport application would be successful but unfortunately the gensan Robinson branch make us difficult,there requirements is different to the true requirements of passport application they make the requirements complicated to the people especially people who is poor.Our requirements is valid ID's supposedly DFA required only 1 but we presented more than one valid ID's postal ID,voters certificate together with the NBI but sadly the personnel there did not accept our requirements because he needs supporting documents when I ask what kind of supporting documents I Ned p DW to request form 137 in my old school even old NBI clearance what kind of personnel is that.?isang ID lng kelngan hanapan nya p Ng maraming documents Ang Tao pinapahirapan nya Ang tao.please help us n maaksyunan po Ito KC sayang PO ung binayad k at Wala din akong napala s schedule Ng passport k.slamat po godbless

Officer 07:58 AM, Jan 15, 2020 

Jan 14, 2020

Dear Risalinda Tulio,

Thank you for your request dated Jan 09, 2020 09:47:09 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for The unfair treatment of personnel of DFA Robinson Gensanregarding passport requirements..

We received your request on Jan 09, 2020 09:47:09 PM and will respond on or before Jan 30, 2020 09:47:09 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster11222017130000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERGQS0xNDM5MDY2NDI0NjUM, for request with ticket number #DFA-143906642465.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer


Greetings!

Thank you for your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

The unfair treatment of personnel of DFA Robinson Gensan regarding passport requirements.

Response to your request

Please be advised that your request cannot be categorized as an FOI request. However, please be informed that we have forwarded your concern to the respective division/unit/department. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to oscr.div2@dfa.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).


Thank you.

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