Department of Foreign Affairs

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    Date: 2024-01-31 23:10:56.595781

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    Date: 2024-02-01 07:39:37.149970

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Passport appointment refund

Requested from DFA by S. Allanic at 11:10 PM on Jan 31, 2024.
Purpose: Refund
Date of Coverage: 01/05/2024 - 01/31/2024
Tracking no: #DFA-249325808478

Allanic 11:10 PM, Jan 31, 2024 

Good Day! I would like to request a refund for my passport appointment for I was asked to present additional Valid ID that is still in progress and cannot be track online. Thank you.

Respectfully yours,

Jazelle Mae B. Allanic


February 1, 2024

Dear Santos,

Greetings!

Thank you for your request dated Jan 31, 2024 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Passport appointment refund.

Response to your request

Please be advised that your request cannot be categorized as an FOI request. 

As mentioned in the Terms and Conditions on the DFA Passport Appointment website, all fees are non-refundable and fees shall be forfeited for applicants who cancel their appointment. 

You may wish to contact the Office of Consular Affairs:

Email: oca.concerns@dfa.gov.ph 

For Passport, Authentication, and other Consular Inquiries: (02) 8651 - 9400

For Passport Appointment Concerns: (02) 8234 – 3488

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to opcd.div2@dfa.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
FOI Receiving Officer
FOI Officer

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