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    Date: 2022-10-10 13:51:20.474914

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    Date: 2022-10-20 13:47:37.479188

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Statistics of client feedback in DFA Offices

Requested from DFA by C. Gonzales at 01:51 PM on Oct 10, 2022.
Purpose: RESEARCH AND DEVELOPMENT OF A CLIENT FEEDBACK ANALYSIS USING MACHINE LEARNING
Date of Coverage: 09/01/2021 - 09/30/2022
Tracking no: #DFA-342092046851

Gonzales 01:51 PM, Oct 10, 2022 

Maam/ Sir,

May I respectfully request for the client feedback statistics in 2021 to 2022, categorized as positive, negative, and neutral or whatever the categorization available and client data that you would share.

Also, may I request for the list of the feedbacks that are commonly given by clients.

For research purposes. Thank you.

Gonzales 02:37 PM, Oct 18, 2022 

Respectfully request for an update regarding this matter. Thank you.

Officer 01:47 PM, Oct 20, 2022 

October 20, 2022

Dear Christian Kelvin,

Thank you for your request dated Oct 10, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Statistics of client feedback in DFA Offices.

We received your request on Oct 10, 2022 and will respond on or before Oct 31, 2022 01:51:20 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERGQS0zNDIwOTIwNDY4NTEM, for request with ticket number #DFA-342092046851.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer


With reference to your request for a copy of the Department of Foreign Affairs Internal Client Feedback, the DFA expresses its gratitude for counting the Department among your references. However, the DFA regrets to inform you that the aforementioned document is a confidential internal document meant to guide the Department in the pursuit of its mandate. The DFA is therefore constrained in releasing the contents therein to the public.

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