Department of Energy

Browse over 2149 requests from this government agency

Go Back

  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2021-09-29 17:51:19.613711

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2021-09-30 11:59:18.125087

  • REQUEST SUCCESSFUL

    Your request was successful

    Date: 2021-10-01 11:19:05.556329

  • 4

    RATE YOUR REQUEST

    How was your request?

Reduce Electricity Bill

Requested from DOE by K. Aromin at 05:51 PM on Sep 29, 2021.
Purpose: Reduce Electricity Consumption Bill
Date of Coverage: 09/29/2021 - 09/29/2021
Tracking no: #DOE-674876853464

Aromin 05:51 PM, Sep 29, 2021 

Hi this is Kimberly Trias Aromin asking for your help regarding our electricity bill. I have been positive with covid and because of that I stop working as I need to Isolate myself and boost my immune system. My husband who is working fulltime was forced to stop working to take care of our 1 year old son. His leave credits are all used and all the absences starting the day I got positive will not get paid. I can't even work on my part time job to help with the bills. We cannot pay our bills in due time because of this. Please give us at least a discount on our bill

Division 11:59 AM, Sep 30, 2021 

September 30, 2021

Dear Kimberly,

Thank you for your request dated Sep 29, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Reduce Electricity Bill.

We received your request on Sep 29, 2021 and will respond on or before Oct 20, 2021 05:51:19 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPRS02NzQ4NzY4NTM0NjQM, for request with ticket number #DOE-674876853464.

Thank you.

Respectfully,

Joyanne Faye S. Angeles
Alternate FOI Receiving Officer

On behalf of 

Nelly M. Zabala
FOI Receiving Officer
DOE - Records Management Division

Office 11:19 AM, Oct 01, 2021 

October 1, 2021

Good day, Ms. Aromin.

Greetings!

Thank you for reaching out to the Department of Energy regarding your concern.

We regret to inform you that the DOE is not in the position to grant discounts on electricity bill. However, we advise all electricity consumers who are still unable to pay their bills to coordinate with their DUs to enter into socially equitable and manageable payment terms to prevent eventual disconnection of electricity services.

If you have more questions or further clarifications, you may reach the ERC Consumer Affairs Service at their contact details below:
Email address: erc.consumer@gmail.com
Landline numbers: (02) 8689-5389, (02) 8689-5338, (02) 8687-5577

Please note that it is the Energy Regulatory Commission (ERC) that is in charge of the electric industry's rate and service regulation functions, which also focuses on two primary responsibilities (Sec. 41, RA 9136):
•	handling of consumer complaints, and
•	ensuring the adequate promotion of consumer interests

Thank you and stay safe.


Respectfully,

Consumer Welfare and Promotion Office
FOI Receiving Officer

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.