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    Date: 2024-01-30 09:34:39.031600

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    Date: 2024-01-30 14:48:04.951488

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Filing complaint against Gcash

Requested from DOF by J. Montoya at 09:34 AM on Jan 30, 2024.
Purpose: Gcash should uphold there policy
Date of Coverage: 01/06/2024 - 01/30/2024
Tracking no: #DOF-584781662999

Montoya 09:34 AM, Jan 30, 2024 

Hello I would like to complaint about the gcash not refunding my hard earned money. What happened is that I accidentally typed a single digit error the supposedly transfer to my account it was a bank transfer(BDO to Gcash). The account I accidentally transferred to was a non-existent account and not an active account but they refused to refund me the 10,000 pesos. I have submitted them all the documents needed.  They kept sending me a reply that it is irreversible. I had contacted both parties the moment the transaction happened. It has been 23 days since then I kept contacting them.

Reyes 02:48 PM, Jan 30, 2024 

Jan 30, 2024

Dear Jerome Montoya,

Thank you for your request dated Jan 30, 2024 09:34:39 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Filing complaint against Gcash.

We received your request on Jan 30, 2024 09:34:39 AM and we have forwarded your request to another agency.

Should you have any questions regarding your request, kindly contact using the reply function on the eFOI portal at http://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPRi01ODQ3ODE2NjI5OTkM, for request with ticket number #DOF-584781662999.

Thank you.

Respectfully,

Rhodora Reyes
FOI Officer

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