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    Date: 2024-01-16 11:44:07.661148

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    Date: 2024-01-17 08:29:14.191405

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    Date: 2024-01-17 11:33:34.499425

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COMPLAINT - HOSPITAL DETAINING PATIENT

Requested from DOH by E. Costales at 11:44 AM on Jan 16, 2024.
Purpose: COMPLAINT - HOSPITAL DETAINING PATIENT
Date of Coverage: 12/16/2023 - 01/16/2024
Tracking no: #DOH-405318906523

Costales 11:44 AM, Jan 16, 2024 

I would like to submit a complaint to Las Piñas Doctors Hospital, whose detaining me since we can't afford to pay the outstanding balance on the hospital bill at the moment.We already submitted the guarantee letters from PCSO and DSWD which helped lessen the bill.The hospital didn't allow us to have a promissory note and kept on telling us to pay the balance on cash.We don't have enough resource to settle it that's why we are requesting to have promissory note since I have a job enough to pay the balance on my hospital bill.The balance will keep on increasing if the hospital will detain me.

Receiving Officer 08:29 AM, Jan 17, 2024 

January 17, 2024

Dear Eileen Pearl,

Thank you for your request dated Jan 16, 2024 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for COMPLAINT - HOSPITAL DETAINING PATIENT.

We received your request on Jan 16, 2024 and will respond on or before Feb 06, 2024 11:44:07 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPSC00MDUzMTg5MDY1MjMM, for request with ticket number #DOH-405318906523.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

Maker 11:33 AM, Jan 17, 2024 

January 17, 2024

Dear Eileen Pearl Costales,

Greetings!

Thank you for your request dated Jan 16, 2024 11:44:07 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for COMPLAINT - HOSPITAL DETAINING PATIENT.

Response to Request

Kindly send an email relative to this hospital complaint to the Health Facilities and Services Regulatory Bureau (HFSRB) at hfsrb@doh.gov.ph addressed to 

ANNETTE B. TAN, CE, RN, MPH, PSMFPM, CESO IV
OIC-Director IV
Health Facilities and Services Regulatory Bureau (HFSRB)

Indicate the following details:

1. Name of patient and diagnosis
2. Name of the facility where the patient is admitted
3. Indicate the assistance they need

Please also send the details of the patient (medical abstract and other documents)

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Decision Maker
FOI Receiving Officer

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