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    Date: 2023-09-01 10:18:46.362417

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    Date: 2023-09-05 09:50:04.603447

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VAXCERT UPDATE

Requested from DOH by V. ESCOBAR at 10:18 AM on Sep 01, 2023.
Purpose: OVERSEAS TRAVEL REQUIREMENT
Date of Coverage: 09/01/2023 - 09/01/2023
Tracking no: #DOH-418911959274

ESCOBAR 10:18 AM, Sep 01, 2023 

I would like to request an updated Vaccine certificate. I have already requested through vaxcert ph last Monday, August 14,2023. Unfortunately, I didn't receive any reply or update after 5 working days. I also tried calling their hotline but it was not in service. I hope you could help. I will use the vax certificate for my travel abroad next month. 

This is my information and vaccination dates:

Name: Vicenta T. Escobar
Birthdate: May 20,1962

1st Dose:
AstraZeneca
Zamboanga City
May 15, 2021

2nd Dose:
AstraZeneca
Zamboanga City
July 23, 2021

1st Booster
AstraZeneca
Zamboanga City
01-07-23

ESCOBAR 08:54 AM, Sep 05, 2023 

The coverage of travel starting from September 16,2023 - October 6,2023.

Hoping for your response.

Thank You.

Receiving Officer 09:50 AM, Sep 05, 2023 

September 5, 2023

Dear VICENTA ESCOBAR,

Greetings!

Thank you for your request dated Sep 01, 2023 10:18:46 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for VAXCERT UPDATE.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.

For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph so you can provide us the reference number from the VaxCert website or the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf

ESCOBAR 02:30 PM, Sep 05, 2023 

Thank you for your response.

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