Department of Health

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    Date: 2023-08-01 12:00:04.727741

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    Date: 2023-08-01 13:48:50.092246

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EXPEDITE THE CANCELLATION OF MY VAXCERT REQUEST UPDATE

Requested from DOH by R. Pesiao at 12:00 PM on Aug 01, 2023.
Purpose: Study Abroad
Date of Coverage: 07/22/2023 - 08/01/2023
Tracking no: #DOH-437505555057

Pesiao 12:00 PM, Aug 01, 2023 

VAXCERT SUPPORT
Department of Health

Greetings!

I would like to expedite the cancellation of my vaxcert request update. I have two reference number: 2007179, 2007180 and I made my request on July 22,2023.

I sent an email to vaxcertsupport@doh.gov.ph after 5 days as advised but to no avail. 
Please help me as I badly needed for my study abroad before August 5, 2023.

Hoping for your kind consideration.

Rochelle Jane Pesiao

Receiving Officer 01:48 PM, Aug 01, 2023 

August 1, 2023

Dear Rochelle Jane Pesiao,

Greetings!

Thank you for your request dated Aug 01, 2023 12:00:04 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for EXPEDITE THE CANCELLATION OF MY VAXCERT REQUEST UPDATE.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
Rest-assured that we've already coordinated with Agent 206 from the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. Please expect a call or an e-mail from them, if none, kindly call them back through the number above. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.
For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf

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