Department of Health

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  • REQUEST SUBMITTED

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    Date: 2023-09-02 00:53:53.586082

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  • REQUEST SUCCESSFUL

    Your request was successful

    Date: 2023-09-05 09:17:35.718195

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I can not generate my vax certificate, though the files are updated.

Requested from DOH by C. Ferraren at 12:53 AM on Sep 02, 2023.
Purpose: For my overseas travel.
Date of Coverage: 11/15/2021 - 08/07/2023
Tracking no: #DOH-540256072795

Ferraren 12:53 AM, Sep 02, 2023 

Hi! I would like to request for my vax cert. I really
needed it badly now for my travel documents.
I have an international flight this coming Sept.
6, 2023.

You can email me through my email address
@ jayceejasmine15@gmail.com.

Thank you and God Bless!

Receiving Officer 09:17 AM, Sep 05, 2023 

September 5, 2023

Dear Cheryl Ferraren,

Greetings!

Thank you for your request dated Sep 02, 2023 12:53:53 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for I can not generate my vax certificate, though the files are updated..

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
Rest-assured that we've already coordinated with Agent 182 from the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. Please expect a call or an e-mail from them, if none, kindly call them back through the number above. 

In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.
For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf

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