Department of Health

Receiving Officer 01:10 PM, Aug 03, 2023

August 3, 2023

Dear Darlene,

Thank you for your request dated Aug 03, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vax Certificate.

We received your request on Aug 03, 2023 and will respond on or before Aug 24, 2023 11:52:58 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPSC01NDQwNDAwMDU5ODQM, for request with ticket number #DOH-544040005984.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

Maker 01:12 PM, Aug 03, 2023

August 3, 2023

Dear Darlene Dinglasan,

I refer to my letter of Aug 03, 2023 11:52:58 AM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vax Certificate.

In order for us to work further on your request, we need more information from you regarding your query. Please indicate your request reference number thru vaxcert.gov.ph. You may use the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPSC01NDQwNDAwMDU5ODQM, for request with ticket number #DOH-544040005984, to respond.

During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Oct 26, 2023 05:10:48 AM, your request will be closed.

We hope to hear from you at the soonest possible time.

Thank you.

Respectfully,

FOI Decision Maker
FOI Officer

Maker 10:34 AM, Aug 09, 2023

August 9, 2023

Dear Darlene Dinglasan,

Greetings!

Thank you for your request dated Aug 03, 2023 11:52:58 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vax Certificate.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
Rest-assured that we've already coordinated with Agent 212 from the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. Please expect a call or an e-mail from them, if none, kindly call them back through the number above. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.
For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Decision Maker
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf