Department of Health

Receiving Officer 09:04 AM, Aug 03, 2023

August 3, 2023

Dear fatima,

Thank you for your request dated Aug 02, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for correction of vaccine certificate.

We received your request on Aug 02, 2023 and will respond on or before Aug 23, 2023 06:55:04 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPSC01NTI5ODY3MDIzNjMM, for request with ticket number #DOH-552986702363.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

Maker 10:44 AM, Aug 03, 2023

August 3, 2023

Dear fatima ignacio,

I refer to my letter of Aug 02, 2023 06:55:04 PM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for correction of vaccine certificate.

We understand that you immediately need your Vaccine Certificate. In order for us to work further on your request, we need more information from you regarding your query. 

1. The reference number from your request generated thru vaxcert.doh.gov.ph
2. The date and location of your vaccination

You may use the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPSC01NTI5ODY3MDIzNjMM, for request with ticket number #DOH-552986702363, to respond.

During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Oct 26, 2023 02:43:36 AM, your request will be closed.

We hope to hear from you at the soonest possible time.

Thank you.

Respectfully,

FOI Decision Maker
FOI Officer

Maker 11:27 AM, Aug 09, 2023

August 9, 2023

Dear fatima ignacio,

Greetings!

Thank you for your request dated Aug 02, 2023 06:55:04 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for correction of vaccine certificate.

Response to Request

Your FOI request is approved. 

Please be informed that the encoding of
vaccination records is done by the concerned
vaccination center. The vaccination record may
have been incorrectly encoded in the Vaccination
Information Management System (VIMS) by the
vaccination center.
Kindly coordinate with the LGU where you
received your vaccination and request for
assistance to correct your vaccination record and
certificate. 
For further assistance, you may call the Vax Cert
Customer service. Here are the contact
details:
Email Address: vaxcertsupport@doh.gov.ph

Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

For further assistance, you may review the FAQ
section of the eFOI site: https://foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI
request, you may ask us to carry out an internal
review of the response by writing to the Central
Appeals and Review Committee, at
foi@doh.gov.ph. Your review request should
explain why you are dissatisfied with this
response, and should be made within 15 calendar
days from the date when you received this letter.
We will complete the review and tell you the
result within 30 calendar days from the date
when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Decision Maker
FOI Receiving Officer