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    Date: 2024-01-19 15:00:57.164254

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    Date: 2024-01-19 15:44:53.536432

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Cancellation of Update Request of VaxCert

Requested from DOH by R. Matimtim at 03:00 PM on Jan 19, 2024.
Purpose: To get my vaxcert for travel
Date of Coverage: 01/15/2024 - 01/19/2024
Tracking no: #DOH-559309589300

Matimtim 03:00 PM, Jan 19, 2024 

Good day,

I would like to cancel my update request of my vaxcert because I thought that my second dose was not recorded. However, it was my fault to fill in the wrong date on my second dose therefore my second did not come out when I did my certification of vaccine. On my behalf I apologize for it. I hope you understand and have a nice day ahead.


Sincerely yours,
Ramel Q. Matimtim

Receiving Officer 03:44 PM, Jan 19, 2024 

January 19, 2024

Dear Ramel Matimtim,

Greetings!

Thank you for your request dated Jan 19, 2024 03:00:57 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Cancellation of Update Request of VaxCert.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
Rest-assured that we've already coordinated with Agent 212 from the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. Please expect a call or an e-mail from them, if none, kindly call them back through the number above. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.

For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf

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