Department of Health

Browse over 22029 requests from this government agency

Go Back

  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2024-01-06 12:15:39.990240

  • PROCESSING REQUEST

    Your request is already in review

  • REQUEST SUCCESSFUL

    Your request was successful

    Date: 2024-01-08 09:05:59.479989

  • 4

    RATE YOUR REQUEST

    How was your request?

Vaccination Certificate

Requested from DOH by R. Caluyo at 12:15 PM on Jan 06, 2024.
Purpose: VISA Application
Date of Coverage: 01/04/2024 - 01/06/2024
Tracking no: #DOH-570506703293

Caluyo 12:15 PM, Jan 06, 2024 

Dear Ma'am/Sir, 

Good day!

Can you help me to check the status of my request regarding with the update of my Vaccination Certificate? I already email vaxcertsupport@doh.gov.ph but they are not responding. I apologize for the urgency, but this will be needed in my VISA Application and my flight will be on February 25 2024. 

Please refer to the details below.

Reference ID : 2047054

Hoping for your kind consideration.

Thank you.

Regards,
Rose Anne Joy

Receiving Officer 09:05 AM, Jan 08, 2024 

January 8, 2024

Dear Rose Anne Joy Caluyo,

Greetings!

Thank you for your request dated Jan 06, 2024 12:15:39 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaccination Certificate.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.

For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph so you can provide us the reference number from the VaxCert website or the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.