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  • REQUEST SUBMITTED

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    Date: 2023-09-02 09:02:10.592275

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  • REQUEST SUCCESSFUL

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    Date: 2023-09-05 08:50:16.690627

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Requesting VAXCERT

Requested from DOH by J. Javier at 09:02 AM on Sep 02, 2023.
Purpose: For travelling
Date of Coverage: 04/20/2021 - 12/04/2021
Tracking no: #DOH-698333981283

Javier 09:02 AM, Sep 02, 2023 

Good day, I would like to request an updated vaccine certificate. I have already requested through vaxcert ph a year ago, but I didn't receive any reply or update. I also tried calling their hotline and email still no response. I hope you could help.

This is my information as well as vaccination dates.
Name:
Jaewon Ruzelle T. Javier
Birthdate:
May 17, 2003

1st Dose
Sinovac
Caloocan City, NCR
April 20, 2021

2nd Dose
Sinovac
Caloocan City, NCR
May 18, 2021

1st Booster
Astrazeneca
Quezon City, NCR
December 04, 2021

Receiving Officer 08:50 AM, Sep 05, 2023 

September 5, 2023

Dear Jaewon Ruzelle Javier,

Greetings!

Thank you for your request dated Sep 02, 2023 09:02:10 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Requesting VAXCERT.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.

For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph so you can provide us the reference number from the VaxCert website or the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf

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