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    Date: 2023-10-06 09:55:27.445833

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    Date: 2023-10-06 10:27:40.565879

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VaxCert Update Request

Requested from DOH by K. Oseña at 09:55 AM on Oct 06, 2023.
Purpose: Travel
Date of Coverage: 10/06/2023 - 10/06/2023
Tracking no: #DOH-707602996162

Oseña 09:55 AM, Oct 06, 2023 

Hi! I would like to follow-up my VaxCert Update Request:

1. Reference ID: 2014362


To whom it may concern:

This is to bring to your attention that I have been sending e-mail numerous times to follow-up on my update request to vaxcertsupport@doh.gov.ph since last 2 months.

However, nobody calls or even e-mail me and we really need this VaxCert for our travel on November 29, 2023. Please help me as soon as possible.

Email: karl.bruce11@gmail.com
Mobile Number: 0977-106-6581

I am really hoping you can help me.

Receiving Officer 10:27 AM, Oct 06, 2023 

October 6, 2023

Dear Karl Bruce Oseña,

Greetings!

Thank you for your request dated Oct 06, 2023 09:55:27 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for VaxCert Update Request.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.

For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph so you can provide us the reference number from the VaxCert website or the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf

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