Department of Health

Receiving Officer 05:38 AM, Jan 31, 2024

January 31, 2024

Dear Mary Jane,

Thank you for your request dated Jan 30, 2024 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for updated VaxCert.

We received your request on Jan 30, 2024 and will respond on or before Feb 20, 2024 08:21:25 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPSC03MjI4MDQzMDAzNDEM, for request with ticket number #DOH-722804300341.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

Maker 10:06 AM, Jan 31, 2024

January 31, 2024

Dear Mary Jane Icasiano,

Greetings!

Thank you for your request dated Jan 30, 2024 08:21:25 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for updated VaxCert.

Response to Request

Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet to the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request assistance to generate your vaccination certificate. 
In the meantime, we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.

For further assistance, you may call the Vax Cert Customer Service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph so you can provide us the reference number from the VaxCert website or the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly complete the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Decision Maker
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf