Requested from DOH by R. Tonga at 11:52 AM on
Aug 09, 2023.
Purpose: To be able to received our HEA
Date of Coverage: 01/01/2021 - 12/31/2022
Tracking no: #DOH-814856941346
Tonga 11:52 AM, Aug 09, 2023
Good day Maam/Sir,
As per your suggestion, I'd try calling all the telephone number you gave to me to be able to follow up my HEA claims, but unfortunately no one answer my call I'd try many times, It will ring and then it hang after a minute of calling I do it again and again to all contact number you gave. I already call all the number but it all same at first its ring then after that I can't contact the number. Please help us with this matter. If ever is it possible that our HEA be transfer to our ATM account?
Tonga 11:52 AM, Aug 09, 2023
Good day Maam/Sir,
As per your suggestion, I'd try calling all the telephone number you gave to me to be able to follow up my HEA claims, but unfortunately no one answer my call I'd try many times, It will ring and then it hang after a minute of calling I do it again and again to all contact number you gave. I already call all the number but it all same at first its ring then after that I can't contact the number. Please help us with this matter. All of us just asking to give what is for us, please every one of us hoping for this. Thank you so much and we hope that you can help us with this matter, it is a big help for us who's minimum wages earner.
Receiving Officer 08:18 AM, Aug 11, 2023
August 11, 2023
Dear Ronald,
Thank you for your request dated Aug 09, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Follow up request tracking code #DOH-541118253096.
We received your request on Aug 09, 2023 and will respond on or before Aug 30, 2023 11:52:07 AM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPSC04MTQ4NTY5NDEzNDYM, for request with ticket number #DOH-814856941346.
Thank you.
Respectfully,
FOI Receiving Officer
FOI Officer
Maker 01:56 PM, Aug 11, 2023
August 11, 2023
Dear Ronald Tonga,
Greetings!
Thank you for your request dated Aug 09, 2023 11:52:07 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Follow up request tracking code #DOH-541118253096.
Response to Request
Your FOI request is approved. Please be informed that we do not have the information of the status of your HEA. The HEA claims is coordinated with the concerned DOH Regional Office NCR.
Contact information are below
(02) 85310015, 0034, 0025 LOC 310, 201, 217 and 208 or 8651-7800 LOCAL 1247, 4208
EMAIL
hcwcovid19benefits@doh.gov.ph
We suggest to make a follow up by sending them an email if the lines are unreachable.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
Kindly accomplish the FOI Request Feedback form at the link: https://bit.ly/DOHFOIFeedbackForm
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
FOI Decision Maker
FOI Receiving Officer
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