Department of Health

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    Date: 2023-10-10 19:25:03.054263

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    Date: 2023-10-11 10:40:19.014172

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VAXCERT Correction

Requested from DOH by J. Daliba at 07:25 PM on Oct 10, 2023.
Purpose: International Flight (Immediate)
Date of Coverage: 10/04/2021 - 10/25/2021
Tracking no: #DOH-835899328878

Daliba 07:25 PM, Oct 10, 2023 

Hi, I update my record in VaxCert PH and it seems it can't correct all of my request for my record. There's no record on my 2nd dose and until now I'm trying to use it for my correction. I request here because I need a faster processing due to having a immediate International flight. also I emailed vaxcertsupport and still no response. Thank you

My request are:
1. Need to correct my name, with the same as my Valid Id's
it must be John Andrewpaul C. Daliba

2. My 2nd dose is not reflecting on the System. I got my 2nd dose on October 25, 2021 Pfizer and on my Certificate it only shows 1 dose

Receiving Officer 10:40 AM, Oct 11, 2023 

October 11, 2023

Dear John Andrewpaul Daliba,

Greetings!

Thank you for your request dated Oct 10, 2023 07:25:03 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for VAXCERT Correction.

Response to Request

Your FOI request is approved.

Please be informed that the encoding of vaccination records is done by the concerned vaccination center. The vaccination record may have been incorrectly encoded in the Vaccination Information Management System (VIMS) by the vaccination center.

If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 

For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph so you can provide us the reference number from the VaxCert website or the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. 

Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

Thank you

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

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