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    Date: 2023-09-15 20:59:57.520126

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    Date: 2023-09-18 09:06:40.729294

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Vaxcert PH Certificate Request Update

Requested from DOH by R. Semilla at 08:59 PM on Sep 15, 2023.
Purpose: Chinese Visa Application
Date of Coverage: 09/15/2023 - 09/15/2023
Tracking no: #DOH-848779173150

Semilla 08:59 PM, Sep 15, 2023 

Hi! I would like to request a copy of my VaxcertPH certificate. I tried accessing the certificate numerous times but to no avail. The last time I updated the details was on August 1 2023.

I could not recall my reference ID number but I had the certificate ID number: 399321450. 

The name of the requestor is Raymond P. Semilla.

I will be using the certificate asap for the Chinese Visa application as required by my company. 

Hoping for your immediate and kind response. Thank you.

Receiving Officer 09:06 AM, Sep 18, 2023 

September 18, 2023

Dear Raymond Semilla,

Greetings!

Thank you for your request dated Sep 15, 2023 08:59:57 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaxcert PH Certificate Request Update.

Response to Request

Your FOI request is approved. 

Please be informed that the encoding of vaccination records is done by the concerned vaccination center. The vaccination record may have been incorrectly encoded in the Vaccination Information Management System (VIMS) by the vaccination center.

If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to update your vaccination certificate. 

For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph so you can provide us the reference number from the VaxCert website or the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.

Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

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