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  • REQUEST SUBMITTED

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    Date: 2023-08-23 22:32:20.440885

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    Date: 2023-08-24 08:34:58.211547

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    Date: 2023-08-24 13:27:42.695538

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Vax Certificate

Requested from DOH by C. David at 10:32 PM on Aug 23, 2023.
Purpose: Vax Certificate - Correction
Date of Coverage: 10/13/2021 - 10/13/2021
Tracking no: #DOH-851472426400

David 10:32 PM, Aug 23, 2023 

Hi,

I need my vax certificate for my overseas travel on Sept 7. However, the record of my first vaccine was not recorded. I requested correction last Aug 14, and my request status remains open to this day. 

Correction Reference ID: 2017379

I have also sent an email to the vaxcertsupport@doh.gov.ph with an email subject: VaxCert Correction Request for Overseas Travel. My vaccination card is attached in the said email.

Receiving Officer 08:34 AM, Aug 24, 2023 

August 24, 2023

Dear Cathlyn,

Thank you for your request dated Aug 23, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vax Certificate.

We received your request on Aug 23, 2023 and will respond on or before Sep 13, 2023 10:32:20 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster07312018110000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPSC04NTE0NzI0MjY0MDAM, for request with ticket number #DOH-851472426400.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

Maker 01:27 PM, Aug 24, 2023 

August 24, 2023

Dear Cathlyn David,

Greetings!

Thank you for your request dated Aug 23, 2023 10:32:20 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vax Certificate.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.
For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph so you can provide us the reference number from the VaxCert website or the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Decision Maker
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf

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