Department of Health

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    Date: 2023-10-09 13:19:45.290272

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    Date: 2023-10-09 17:08:27.718898

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VAXCERT REQUEST

Requested from DOH by S. Pajutrao at 01:19 PM on Oct 09, 2023.
Purpose: Vaxcert to be updated
Date of Coverage: 10/09/2023 - 10/09/2023
Tracking no: #DOH-872274825192

Pajutrao 01:19 PM, Oct 09, 2023 

Hi! I would like to request an updated vaccine certificate. I have an upcoming travel overseas next month. I have already requested through vaxcert ph last May 2023, sent a follow-up request on June & on Sept., but I still haven't receive any reply or update. I also tried calling their hotline and email, to no avail.
This is my information as well as vaccination dates.
Name:
Sid Iziah Pajutrao
Birthdate:
April 22, 1996

1st Dose
Sinovac
Taguig
August 18, 2021

2nd Dose
Sinovac
Taguig
September 15, 2021

1st Booster
Moderna
Batangas City
January 6, 2022

2nd Boost
Moderna
Paranaque
July 24, '22

Receiving Officer 05:08 PM, Oct 09, 2023 

October 9, 2023

Dear Sid Pajutrao,

Greetings!

Thank you for your request dated Oct 09, 2023 01:19:45 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for VAXCERT REQUEST.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.

For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph so you can provide us the reference number from the VaxCert website or the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf

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