Department of Health

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    Date: 2023-09-12 20:01:17.309351

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    Date: 2023-09-13 13:16:31.554854

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No record found in my 2nd dose vaccination

Requested from DOH by A. Punda at 08:01 PM on Sep 12, 2023.
Purpose: Board exam
Date of Coverage: 11/30/2021 - 01/05/2022
Tracking no: #DOH-872306469809

Punda 08:01 PM, Sep 12, 2023 

Good day! 

I would like to request a validation on my vaccination. I requested my vax certificate online in your website but it shows that I have no record found in my 2nd dose.

I have my vax card with first dose November 30, 2021 and 2nd  dose on January 5, 2022 . But upon checking it on your website vaxcert.doh.gov.ph No record found in my 2nd dose.  Only 1st dose. I badly needed it on September 14 because it is needed for taking the board exam. My Certificate ID is: 536699821

Receiving Officer 01:16 PM, Sep 13, 2023 

September 13, 2023

Dear Al-arief Punda,

Greetings!

Thank you for your request dated Sep 12, 2023 08:01:17 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for No record found in my 2nd dose vaccination.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

Rest-assured that we've already coordinated with Agent 228from the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. Please expect a call or an e-mail from them, if none, kindly call them back through the number above. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.
For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf

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