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    Date: 2024-01-04 16:32:18.578808

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    Date: 2024-01-05 11:14:02.688498

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Urgent: Formal Complaint Against Chacon General Hospital

Requested from DOH by R. Sanchez at 04:32 PM on Jan 04, 2024.
Purpose: NA
Date of Coverage: 11/01/2023 - 12/30/2023
Tracking no: #DOH-875867205959

Sanchez 04:32 PM, Jan 04, 2024 

Dear Department of Health,

I am writing to bring to your attention a concerning and distressing situation that my family has been facing with Chacon General Hospital. We believe it is essential to escalate this matter to your office, as the issues we have encountered directly impact our access to proper healthcare and financial assistance.

Our primary concern revolves around the hospital's billing department and their handling of our medical bills. Despite being in need of financial assistance from the DSWD, Chacon General Ho

Receiving Officer 11:14 AM, Jan 05, 2024 

January 5, 2024

Dear Ryan Sanchez,

Greetings!

Thank you for your request dated Jan 04, 2024 04:32:18 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Urgent: Formal Complaint Against Chacon General Hospital.

Response to Request

Your FOI request is approved. 

Kindly send an email for letter request for assistance to the Health Facilities and Services Regulatory Bureau (HFSRB) at hfsrb@doh.gov.ph addressed to 

ANNETTE B. TAN, CE, RN, MPH, PSMFPM, CESO IV
OIC-Director IV
Health Facilities and Services Regulatory Bureau (HFSRB)

Indicate the following details:

1. Name of patient and diagnosis
2. Name of facility where patient is admitted
3. Indicate the assistance they need

Please also send the details of the patient (medical abstract and other documents)

For inquiries, coordinate with HFSRB at telephone numbers (02) 8651-7800 local 2526-2527

Thank you

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

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