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    Date: 2023-08-07 13:27:46.948971

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    Date: 2023-08-07 13:47:10.176850

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    Date: 2024-01-08 01:21:07.769240

VaxCert Open status

Requested from DOH by M. Tan at 01:27 PM on Aug 07, 2023.
Purpose: For international Travel
Date of Coverage: 08/03/2023 - 08/07/2023
Tracking no: #DOH-166421530299

Tan 01:27 PM, Aug 07, 2023 

Hello sir/ madam 
I would like to raise my concerns regarding my request/application for vax cert. Upon submission the instruction was to wait for 5 days but there was no response(badly needed it for international travel as my flight will be on Aug 11. I inquired thru email and sent a follow up. I checked on the website but it says no record found. I had my 1st and 2nd dose thru my company. I tried updating my records and now my request is still open. I wanted to make sure I can get the Vax cert on time before my flight.

Thank you so much. Hoping this will be expedited.

Receiving Officer 01:47 PM, Aug 07, 2023 

August 7, 2023

Dear Margie Tan,

Greetings!

Thank you for your request dated Aug 07, 2023 01:27:46 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for VaxCert  Open status.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
Rest-assured that we've already coordinated with Agent 213 from the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. Please expect a call or an e-mail from them, if none, kindly call them back through the number above. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.
For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf

Tan 02:09 PM, Aug 07, 2023 

Hello,

Thank you, I was able to generate the records. Appreciate it.
Closing this.

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