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    Date: 2023-08-04 15:53:43.684314

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    Date: 2023-08-04 17:35:21.436582

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Follow up on VaxCert Status

Requested from DOH by R. Marzan at 03:53 PM on Aug 04, 2023.
Purpose: Purpose: Domestic Travel
Date of Coverage: 07/25/2023 - 08/02/2023
Tracking no: #DOH-213860218742

Marzan 03:53 PM, Aug 04, 2023 

Hi, I would like to request your assistance to get my VaCert.

Purpose: Domestic Travel

I request my VaxCert last July 25, 2023 with reference number: 4332108. It has been 8 working days since my request but the status is still "Open", it said in the website to send a follow up email to vaxcertsupport@doh.gov.ph if 5 workings days passed which I did, but I did not yet received a response. I also reached out to the LGU where I got my vaccine but I haven't received a response yet.

I'm hoping you could assist me regarding this request. Thank you so much.

Kind Regards,
Rachel

Receiving Officer 05:35 PM, Aug 04, 2023 

August 4, 2023

Dear Rachel Marzan,

Greetings!

Thank you for your request dated Aug 04, 2023 03:53:43 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Follow up on VaxCert Status.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.
For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph  or the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf

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