Department of Health

Browse over 22029 requests from this government agency

Go Back

  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2023-08-16 21:28:31.214970

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2023-08-17 09:20:38.011131

  • REQUEST SUCCESSFUL

    Your request was successful

    Date: 2023-08-17 13:44:53.513909

  • 4

    RATE YOUR REQUEST

    How was your request?

Missing Booster Shots in VaxCert

Requested from DOH by G. Tacusalme at 09:28 PM on Aug 16, 2023.
Purpose: Travel Requirements
Date of Coverage: 08/16/2023 - 08/16/2023
Tracking no: #DOH-320387059806

Tacusalme 09:28 PM, Aug 16, 2023 

Hello. My booster shots are not reflecting on my Vax Certificate. I’ve been trying to update it multiple times but still it was not reflecting. Please see details below. 

Name: Glaiza Mae Sope Tacusalme
Birthdate: April 1,1995
1st Booster Shot: Angono Rizal / January 26,2022
2nd Booster Shot: Mandaluyong City / July 26,2022

I would like to generate my Vax Cert for complete data but dose were missing or not encoded with the system. Hoping for your kind assistance on this. Thank you!

Receiving Officer 09:20 AM, Aug 17, 2023 

August 17, 2023

Dear Glaiza Mae,

Thank you for your request dated Aug 16, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Missing Booster Shots in VaxCert.

We received your request on Aug 16, 2023 and will respond on or before Sep 06, 2023 09:28:31 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPSC0zMjAzODcwNTk4MDYM, for request with ticket number #DOH-320387059806.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

Maker 01:44 PM, Aug 17, 2023 

August 17, 2023

Dear Glaiza Mae Tacusalme,

Greetings!

Thank you for your request dated Aug 16, 2023 09:28:31 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Missing Booster Shots in VaxCert.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.
For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph so you can provide us the reference number from the VaxCert website or the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Decision Maker
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.