Department of Health

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  • REQUEST SUBMITTED

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    Date: 2023-08-28 16:03:34.230888

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  • REQUEST SUCCESSFUL

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    Date: 2023-08-29 11:29:15.900439

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NO UPDATE FOUND IN MY VAXCERT

Requested from DOH by N. Boyles at 04:03 PM on Aug 28, 2023.
Purpose: International travel
Date of Coverage: 08/27/2023 - 08/27/2023
Tracking no: #DOH-328799609457

Boyles 04:03 PM, Aug 28, 2023 

Good day! I need to have a printed copy of my VAXCERT certificate for my  upcoming international travel this September. When I checked my tracking status in your website vaxcertsupport@doh.gov.ph there's no update. I hope I can have my VAXCERT certificate as soon as possible.

First name: Narra Mae
Middle name: Boyles
Last name: Cabando
First dose: Pfizer - December 9,2021- Talisay City
Second dose: Pfizer - January 10,2022 - Talisay City

Receiving Officer 11:29 AM, Aug 29, 2023 

August 29, 2023

Dear Narra Boyles,

Greetings!

Thank you for your request dated Aug 28, 2023 04:03:34 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for NO UPDATE FOUND IN MY VAXCERT.

Response to Request

Your FOI request is approved. 

Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

Kindly coordinate with the LGU at Talisay City, Cebu where you received your vaccination and request for assistance to generate your vaccination certificate. 

For further assistance, please contact the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. 

Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

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