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    Date: 2023-10-16 13:29:10.933944

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    Date: 2023-10-16 13:38:59.925620

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Vaxcert Update

Requested from DOH by E. TORIBIO at 01:29 PM on Oct 16, 2023.
Purpose: Overseas Travel Requirement
Date of Coverage: 10/10/2023 - 10/16/2023
Tracking no: #DOH-330014769365

TORIBIO 01:29 PM, Oct 16, 2023 

Hi! I would like to request an updated vaccine certificate. I have an upcoming travel overseas tomorrow and I have already requested through vaxcert ph a week ago, but I didn't receive any reply or update. I also tried calling their hotline and email, to no avail. I hope you could help.

This is my information as well as vaccination dates.
Name:
Elenita Caparas Toribio
Birthdate:
July 27, 1996

1st Dose
Sinovac
Manila, Metro Manila
June 21, 2021

2nd Dose
Sinovac
Manila, Metro Manila
July 19, 2021

1st Booster
Moderna
Paranaque, Metro Manila
January 21, 2022

Receiving Officer 01:38 PM, Oct 16, 2023 

October 16, 2023

Dear ELENITA TORIBIO,

Greetings!

Thank you for your request dated Oct 16, 2023 01:29:10 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaxcert Update.

Response to Request

Your FOI request is approved. 

Please be informed that the encoding of vaccination records is done by the concerned vaccination center. 

kindly coordinate with the LGU where you received your vaccination and request for assistance to update the details in your vaccination certificate. 

For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph so you can provide us the reference number from the VaxCert website or the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. 

Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

Thank you

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.


If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

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