Department of Health

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    Date: 2023-11-03 11:59:37.186958

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    Date: 2023-11-03 13:51:11.524490

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Lost Vaccine Card

Requested from DOH by G. Ravago at 11:59 AM on Nov 03, 2023.
Purpose: To know possible solution for lost vaccine cards
Date of Coverage: 10/31/2023 - 11/03/2023
Tracking no: #DOH-335257150346

Ravago 11:59 AM, Nov 03, 2023 

Good Day!

I would like to ask, since I lost my covid 19 vaccine card, can I request for another vaccine card? I am already fully vaccinated with one booster. Is it possible for me to get anotger copy, though I have generated a vaccine certificate from the vax cert website, will it still be possible to have another copy?


Thank you so much.

Receiving Officer 01:51 PM, Nov 03, 2023 

November 3, 2023

Dear Gabrielle Ravago,

Greetings!

Thank you for your request dated Nov 03, 2023 11:59:37 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Lost Vaccine Card.

Response to Request

Your FOI request is approved. 
About the lost vaccination card, kindly coordinate with the LGU where you received your vaccination as their office shall verify your record prior to the issuance of a new vaccination card. Thank you.
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.

For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph so you can provide us the reference number from the VaxCert website or the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

Attachments:
 vaxcert mc2022-0051.pdf

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