Department of Health

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    Date: 2024-01-31 13:18:02.075981

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    Date: 2024-02-01 08:49:53.674528

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Vax Cert Information Update

Requested from DOH by N. Santos at 01:18 PM on Jan 31, 2024.
Purpose: Urgent Travel Abroad
Date of Coverage: 01/25/2024 - 01/31/2024
Tracking no: #DOH-364961718753

Santos 01:18 PM, Jan 31, 2024 

Good Day! I would like to follow up on my vaccination records update request with a reference ID of 2049999. I have been trying to access my vaccine certificate several times but to no avail. It's been more than 5 days and still no update on my request, I'm desperate to get that certificate because I need it for urgent travel a few days from now. I hope for your urgency and consideration. Thank you

Receiving Officer 08:49 AM, Feb 01, 2024 

February 1, 2024

Dear Nicole Santos,

Greetings!

Thank you for your request dated Jan 31, 2024 01:18:02 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vax Cert Information Update.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.

For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and vaxcertsupport@doh.gov.ph so you can provide us the reference number from the VaxCert website or the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. You may also review the FAQ section of the eFOI site: https://foi.gov.ph/help.
Kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer
FOI Receiving Officer

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