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    Date: 2021-07-20 08:49:15.705948

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    Date: 2021-07-21 07:52:56.863106

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    Date: 2021-07-21 16:49:49.792276

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FDA: E-SERVICES ERROR FOR LTO VARIATION APPLICATION

Requested from DOH by M. Luz at 08:49 AM on Jul 20, 2021.
Purpose: FDA LTO applications- Renewals and Variations
Date of Coverage: 04/30/2021 - 07/20/2021
Tracking no: #DOH-385864735693

Luz 08:49 AM, Jul 20, 2021 

Hi! We just want to request your good office to expedite fixing the issues in e-services (E-Services issue: Filled up correctly, but the system said: "LTO does not exist"). Almost 3 months of no movement on the flow (from following up several times thru emails and phone calls) is not bearable. 
Below is the  information:
MAH: BLISS GVS PHARMA LTD.
License NumbNumber: LTO-3000003773683
Validity: 10-NOV-2021
Security Code: FDA-029510
TIN# 008682164

Receiving Officer 07:52 AM, Jul 21, 2021 

July 21, 2021

Dear Marie Bernadette,

Thank you for your request dated Jul 20, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for FDA: E-SERVICES ERROR FOR LTO VARIATION APPLICATION.

We received your request on Jul 20, 2021 and will respond on or before Aug 10, 2021 08:49:15 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at http://efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPSC0zODU4NjQ3MzU2OTMM, for request with ticket number #DOH-385864735693.

Thank you.

Respectfully,

FOI Receiving Officer

Maker 10:13 AM, Jul 21, 2021 

Dear Ms. Marie Bernadette Luz

Please be informed that we have endorsed your request to Food and Drug Administration (FDA) for action. Kindly await for their response, thank you


July 21, 2021

Dear Marie Bernadette Luz,

Greetings!

Thank you for your request dated Jul 20, 2021 08:49:15 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for FDA: E-SERVICES ERROR FOR LTO VARIATION APPLICATION.

Response to your request

Please advised that your request is not an FOI request, rather, this is a complaint on your experience in using the eServices Portal System for application of LTO variation

Kindly submit your letter to the Food and Drug Action Center (FDAC) via fdac@fda.gov.ph for the appropriate action on your complaint.  Thank you

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
FOI Decision Maker

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