Department of Tourism

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  • REQUEST SUBMITTED

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    Date: 2022-07-31 17:27:53.387482

  • PROCESSING REQUEST

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    Date: 2022-08-01 09:24:41.424306

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    Date: 2022-08-01 10:02:18.939399

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Travel and tours scam

Requested from DOT by T. Olaguer at 05:27 PM on Jul 31, 2022.
Purpose: I was scammed by The Countrywide Travel and Tours. DOT no. NCR TTA 01284-2022
Date of Coverage: 07/09/2022 - 07/31/2022
Tracking no: #DOT-426067782111

Olaguer 05:27 PM, Jul 31, 2022 

I would like:
1. A refund from the said agency worth 15,999.
2. To report the gcash account of Evalinda Lbogado, 09693542120.

Their fb page are no longer available. They have already deactivated their account.

Office 09:24 AM, Aug 01, 2022 

August 1, 2022

Dear Ms. Olaguer,

Thank you for your request dated July 31, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Travel and tours scam.

We received your request on July 31, 2022 and will respond on or before August 22, 2022 05:27:53 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding to your request, kindly contact us using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPVC00MjYwNjc3ODIxMTEM, for request with ticket number #DOT-426067782111.

Thank you.

Respectfully yours,

Maricel C. Malalad
DOT FOI Receiving Officer


1 August 2022

Dear Ms. Olaguer,

Greetings!

Thank you for your request dated 31 July 2022 05:27:53 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for a refund for your paid trip worth P15,999.00 from The Countrywide Travel and Tours. with DOT Accreditation no. NCR TTA 01284-2022.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not handle such requests/complaints. 

However, you may wish to directly send your complaint to feedback@tourism.gov.ph, addressed to Director Virgilio Maguigad, DOT - Office of Tourism Standard and Regulations for appropriate action. Kindly attach all relevant documents such as Official Receipt/s or Billing Invoice, email conversation, Booking Confirmation, etc. as proof of your transaction as well as the details of the incident.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with our response to your FOI request, you may ask us to carry out an internal review by writing a letter or email addressed to Secretary Christina Garcia Frasco of the Department of Tourism and send it through email address: foi_ro@tourism.gov.ph. Your review request should explain why you are dissatisfied with the response, and should be made within 15 working days from the date when you received this response. We will complete the review and tell you the result within 30 working days from the date when we receive your request for review.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Feedback

Additionally, for us to be able to provide you with better services, may we request you to accomplish the DOT FOI Request Feedback Form: 
https://docs.google.com/forms/d/e/1FAIpQLSePz8rTG_IWrLgkIGCbNu39mM4Ms7XauR9LVUiE-6y8QCxyPg/viewform

Thank you.

Respectfully,

Maricel C. Malalad
DOT FOI Receiving Officer

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