Department of Tourism

Office 10:38 AM, Aug 29, 2023

August 29, 2023

Dear Ms. Dela Cruz,

Thank you for your request dated August 27, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Tourism Establishments that Conducted the Filipino Brand of Service Excellence Training.

We received your request on August 27, 2023 and will respond on or before September 19, 2023 01:14:59 PM, in accordance with the Executive Order's implementing rules and regulations.

Likewise, please be informed that the standard processing period is fifteen (15) working days but it can be extended for another twenty (20) working days for complex requests.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPVC05MjE3OTMxNDk0MDMM, for request with ticket number #DOT-921793149403.

Thank you.


Respectfully yours,

Maricel C. Malalad
DOT FOI Receiving Officer

Service 02:09 PM, Aug 30, 2023

30 August 2023

Dear Citizen,

We refer to your letter dated 27 August 2023 01:14:59 PM about your request for information on the conduct of the Filipino Brand of Service Excellence Training, made under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Before processing your request, please ensure that your request is fully compliant with Sections 13.3.b, 13.4 and 13.5.d of the Revised DOT FOI Manual by providing the following:

•Reasonable description of the information requested. In particular, it would be helpful to know the exact/specific information that you wish to request and its exact/specific covered period; - Kindly indicate if you require data for a specific location (ex. Boracay) and period (ex. 2021-2022)

•Specific reason for, or purpose of, the request for information. Please note that general averments such as “for research”, “for information”, “for legal purposes” or other similarly worded purposes shall NOT be considered to have met the requirements of specificity; - kindly specify how the data will be used by providing the NAME/TITLE of research/ thesis/ study you are conducting with a brief background. 

•If the requesting party is a natural person who is a member, employee, affiliated with, or related to a juridical entity, company, or organization, and the request is made not on behalf of such juridical entity, a company, or organization but arises from such membership, affiliation or relation, such other sufficient proof of authority. For example, for an employee or member, a copy of the company or organization I.D.; or for students, a copy of the school I.D., or written endorsement of the supervising teacher, professor, or instructor. 
To protect your privacy, kindly send it via email at foi_dm@tourism.gov.ph.

The Revised DOT FOI Manual is accessible at http://tourism.gov.ph/transparency_seal.aspx

You may use the reply function on the eFOI portal at https://foipmo10152019221600-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPVC05MjE3OTMxNDk0MDMM, for request with ticket number #DOT-921793149403, to respond.

While we await your reply, your request will be put on hold. If we do not receive a reply on or before 22 November 2023 06:00:40 AM, your request will be closed.

We hope to hear from you at the soonest possible time.

Thank you.

Respectfully,

Atty. Jennifer A. Olba
DOT FOI Decision Maker

Service 01:12 PM, Sep 26, 2023

26 September 2023

Dear Citizen,

Thank you for your response dated 21 September 2023 via the eFOI portal regarding our request for compliance with Sections 13.3.b, 13.4 and 13.5.d of the Revised DOT FOI Manual.

We would still need to request you to further clarify your request. Kindly comply with the requested requirements as we have previously stated so that we can properly process your request, to wit:

•Reasonable description of the information requested. In particular, it would be helpful to know the exact/specific information that you wish to request and its exact/specific covered period; - Kindly indicate if you require data for a specific location (ex. Boracay) and period (ex. 2021-2022)

•Specific reason for, or purpose of, the request for information. Please note that general averments such as “for research”, “for information”, “for legal purposes” or other similarly worded purposes shall NOT be considered to have met the requirements of specificity; - kindly specify how the data will be used by providing the NAME/TITLE of research/ thesis/ study you are conducting with a brief background. 

•If the requesting party is a natural person who is a member, employee, affiliated with, or related to a juridical entity, company, or organization, and the request is made not on behalf of such juridical entity, a company, or organization but arises from such membership, affiliation or relation, such other sufficient proof of authority. For example, for an employee or member, a copy of the company or organization I.D.; or for students, a copy of the school I.D., or written endorsement of the supervising teacher, professor, or instructor. 
To protect your privacy, kindly send it via email at foi_dm@tourism.gov.ph.

You may use the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPVC05MjE3OTMxNDk0MDMM, for request with ticket number #DOT-921793149403, to respond.

You would still have until 19 December 2023 05:09:51 AM to provide the information.

We hope to hear from you at the soonest possible time.

Thank you.

Respectfully,

Atty. Jennifer A. Olba
DOT FOI Decision Maker

Service 01:15 PM, Nov 25, 2023

Nov 25, 2023

Dear Alyssa Marie,

I refer to my letter of Aug 30, 2023 about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Tourism Establishments that Conducted the Filipino Brand of Service Excellence Training. In particular, I had requested specific information for you to clarify upon in order for us to proceed with the request.

As we have not received a reply within the 60-day working period since the letter requesting for clarification was sent out, we regret to inform you that this request will be closed as of Nov 22, 2023.

You may wish to submit a new request describing the specific information you are looking for, and we will be able to consider it under the guidelines as stated in Executive Order No. 2.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to or visiting our central office. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Legal Affairs
FOI Officer