Department of Tourism

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    Date: 2023-08-01 07:25:23.391020

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    Date: 2023-08-01 13:24:47.224793

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Palawan Tourism Complaint

Requested from DOT by J. Navalta at 07:25 AM on Aug 01, 2023.
Purpose: File an official complaint
Date of Coverage: 07/24/2023 - 07/26/2023
Tracking no: #DOT-159826720559

Navalta 07:25 AM, Aug 01, 2023 

Hi, good day! I was trying to look for the right email address where I can officially file a complaint against a travel and tours agency operating in Balabac, Palawan. I recently had a very bad experience with this agency and would like to file an official complaint.

Here are the agencies that I plan to contact via email:
1. Palawan Provincial Tourism Office
2. Balabac Municipal Tourism Office
3. Any government agency/s which handles accredited travel and tours agencies

Thanks for the help!

Regards,
Jesus S. Navalta

Office 01:24 PM, Aug 01, 2023 

August 1, 2023

Dear Mr. Navalta,

Greetings!

Thank you for your request dated August 01, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Palawan Tourism Complaint.

Response to your request

While our aim is to provide information whenever possible, in this instance, please be informed that complaints or request for investigation, administrative or otherwise, fall under the exemptions to Executive Order No. 2 s. 2016, as such we are constrained to deny your request.

Please be informed that the FOI can only provide available data that are deemed public information; complaints are outside the area of jurisdiction of the FOI.

For complaints, you can send an email through: feedback@tourism.gov.ph

Your right to request a review

If you are unhappy with our response to your FOI request, you may ask us to carry out an internal review by writing a letter or email addressed to Secretary Christina Garcia Frasco of the Department of Tourism and sending it through the email address: foi_ro@tourism.gov.ph. Your review request should explain why you are dissatisfied with the response and should be made within 15 calendar days from the date when you received this response. We will complete the review and tell you the result within 30 working days from the date when we receive your request for review.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


Respectfully yours,

Maricel C. Malalad
DOT FOI Receiving Officer


Hello -

Please read my request carefully — I was asking for any contact email for Palawan Provincial Tourism Office or Balabac Municipal Tourism Office. Again - I am only asking for the email addresses of the concerned agency as I can’t find any info online.

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