Department of Trade and Industry

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  • REQUEST SUBMITTED

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    Date: 2023-07-08 19:41:11.614948

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    Date: 2023-07-10 14:39:01.631475

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Shopee Complaint

Requested from DTI by F. Yao at 07:41 PM on Jul 08, 2023.
Purpose: Shopee Complaint
Date of Coverage: 12/30/2021 - 07/08/2023
Tracking no: #DTI-548038643796

Yao 07:41 PM, Jul 08, 2023 

Hi, I'm seeking for a help because shopee just randomly banned my account due to unusual activities, It's been 2 years since my account is banned and I tried several times to contact Shopee Customer Service but they told me they will send me an email but I did not receive any email and also some agent that the account cant lift the ban and also they can't provide me the exact violation of the account.


July 10, 2023

Dear Francis Luis Yao,

Greetings!

Thank you for your request dated Jul 08, 2023 07:41:11 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Shopee Complaint.

Response to your request

While our aim is to provide information whenever possible, this query pertains to a regular process and therefore does not fall under FOI.

Please check your email for further processing.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to <Sec. Alfredo E. Pascual at email secretary@dti.gov.ph>. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
FOI Officer

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