Department of Trade and Industry

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    Date: 2022-05-02 21:01:04.777638

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    Date: 2022-05-11 10:15:41.795984

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Shopee Case not Releasing my Payment/Escrow

Requested from DTI by M. Gomez at 09:01 PM on May 02, 2022.
Purpose: Release of such payment as seller in Shopee PH
Date of Coverage: 04/27/2022 - 05/02/2022
Tracking no: #DTI-653034330925

Gomez 09:01 PM, May 02, 2022 

Hi,

 As a Tenured Seller in Shopee, ngaun lng ako nagkaganito hinohold ang payment/escrow from my sales, 4 order id's + 1 withdrawal should be transferred to my account hinohold for no apparent reason. San po pwede magreklamo dito from DTI and to file some damages since hindi ko na roll maayos ung sales/investment ko sa shopee platform. I've gathered all evidences to my account and filing legal charges po sa shopee since hold/frozen ung dapat na sales ko sa kanilang platform. I already coordinated with there customer service from time to time pero palaging paasa mag follow up and same status

Par 10:15 AM, May 11, 2022 

May 11, 2022

Dear Michael Gomez,

Greetings!

Thank you for your request dated May 02, 2022 09:01:04 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Complaint

You asked for Shopee Case not Releasing my Payment/Escrow.

Response to Complaint

Kindly be informed that your concern does not fall under the Freedom of Information (FOI) and therefore should be processed as a complaint.

The DTI Fair Trade Enforcement Bureau (DTI-FTEB) will process this concern.  Please check your email for updates.

Thank you.

Respectfully,
FOI Receiving Officer

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