Department of Trade and Industry

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    Date: 2021-06-14 11:23:34.744752

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    Date: 2021-06-15 09:16:50.273209

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Investigation for Statement Errors/Fraudulent Transactions

Requested from DTI by L. Tianes at 11:23 AM on Jun 14, 2021.
Purpose: Researc
Date of Coverage: 05/01/2021 - 06/14/2021
Tracking no: #DTI-745193047337

Tianes 11:23 AM, Jun 14, 2021 

Hi I would like to know as a Consumer, What are the timelines based on law can Bank issuer investigate any discrepancies and/or fraudulent transaction reported by a cardholder? Max and Minimum timeframes. Thank you


15 June 2021

Greetings!

Thank you for your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have  the information you have requested. We are nonetheless pleased to provide you with the contact details of the Bangko Sentral ng Pilipinas (BSP), the agency that can help address your concern.

The Consumer Empowerment Group
Center for Learning and Inclusion Advocacy
Bangko Sentral ng Pilipinas
5th Floor Multi-Storey Building, BSP Complex
A. Mabini Street Malate, 1004 Manila
Direct Line: (02)-8708-7087
Trunk Line: (02)-8708-7701 loc. 2584
Facsimile: (02)-8708-7088
Email Address:
consumeraffairs@bsp.gov.ph​

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Thank you.

Respectfully,
Cresenciano P. Par
FOI Officer

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